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Shippings and Returns
We ship all orders within 3-5 days of funds being picked up. We can not ship on weekends or holidays. Please allow 3-5 days to process your payment (excluding weekends). Orders with Bitcoin payments are mostly processed faster as no time is lost for transfer withdrawal.
When you check out, your shipping charges will be automatically calculated during checkout prior to the completion of your order.
Turkish Pharmacy Steroids may change the shipping method (depending on latest customs success rates) without prior notification, in this case, if the shipping method used costs more than your order, it will be free of charge. If it costs less than your preferred shipping method, free products will be added to your order automatically.
- Regular Airmail - 25 $
-Express Mail Service - 45 $ ***Even though EMS costs more, we can not guarantee faster delivery than regular airmail.
-Free Shipping with regular airmail (will be available for orders above 500 $ only)
Please wait for 30 days to contact us about the non-arrival of your order. In case you ask about non arrival of your order too early, the question may be ignored. If a seizure letter is received by your side, send it to us and we reship the order for free right away, if not, there must have been 1 month after the shipping has been sent for us to be able to send the reship without a customs letter at hand.
I have not received my package as: I was not at home when postal service came/ I gave inadequate adress/My adress changed/I forgot that I made an order etc.. What should I do?
(PS: please keep in mind that we have one reship guarantee just for customs seizures for ALL countries (except Australia and Canada), so this question applies to "client's faults" only)
As when we ship and shippings are returned for some reason, there is ALWAYS a customs check for returning packages(they try to find out why it was returned even if the shipping is not opened by receiver country's customs). So for discretion reasons we do NOT send from real adresses or names.
We use postal service location as sender's adress and dont use real sender names. So when shipping is returned, it will be received by the POST OFFICE (it will be indicated on post tracking as " Delivered to POST OFFICE NAME ... PDM") not us, and it will wait there to be destroyed as a non claimed shipping after waiting there for a while. (PDM is abbreviation of Postal Distribution Center in Turkish)
For the reasons above, we do NOT have any reship guarantee if the shippings arent received by customer even though postal service came to the adress they gave us to deliver the shipping. For all countries, we have 1 reship guarantee for every shipping we send to receiver (except Australia) for any customs issue they might have.
Its %100 client's responsibility to track and get the shipping.
USA clients can use TP Domestic Line for reship, making a new order: https://www.turkishpharmacysteroids.net/tp-domestic-faq
We have one reship guarantee for ALL countries (except Australia and Canada unfortunately), free of charge. All gifts will also be included in reship. We do not offer a second reship for any country.
We do not ship to Italy due to very strict customs regulations.
We also offer TP Domestic Line reship for USA clients. Which means in case of a customs seizure, client can make a new order from our TP Domestic Line section http://turkishpharmacysteroids.net/tp-usa-domestic of same amount and we resend it for free. Example: You made an order of 400$ to USA and it was seized. You contact us about seized shipping and tell us you would like a domestic reship and we resend you your new order of 400 $ from TP Domestic Line of our web site for free.
Shipping Methods Depending on Receiver's Country:
UK clients are recommended to choose regular airmail as its already as fast and safe as EMS. %100 success rate. UK DISCOUNT CODE: england10 (Can only be used for orders to UK adress)
USA clients are recommended to choose regular airmail as shipping method. (CA clients please choose EMS)
Ireland clients are recommended to choose regular airmail as it is safe for customs.
Spain clients are recommended to choose regular airmail. %100 success rate. Spain DISCOUNT CODE: spain10 (Can only be used for orders to Spain adress)
Canada clients are recommended to choose regular airmail.
Australia clients are recommended to choose regular airmail as Australia doesnt accept EMS from where we ship.
Germany clients are recommended to choose regular airmail as Germany doesnt accept EMS from where we ship. Germany DISCOUNT CODE: germany10 (Can only be used for orders to Germany adress)
Japan clients are recommended to choose regular airmail. %100 success rate. Japan DISCOUNT CODE: japan10 (Can only be used for orders to Japan adress)
France clients are recommended to choose regular airmail. France DISCOUNT CODE: france10 (Can only be used for orders to France adress)